Terms and Conditions | Vera&John Casino

Who runs our casino

Vera John Casino is run by Blue Boulder Limited, registered in Malta under number C50898, with its office at Office 4, Block C, SkyWay Offices, 179 Marina Street, Pieta PTA9042. We hold licence MGA/CRP/169/2009 from the Malta Gaming Authority. Our live games are run by Blue Boulder Live Limited and our automated casino games by Blue Boulder Gaming Limited.

Your agreement with us

When you register and play, these terms form a binding agreement between you and us. Game rules come first if anything conflicts, then promotional terms, our loyalty programme terms and our privacy policy. Before significant changes take effect we tell you, and you accept the new version the next time you log in. If you do not accept it, you can close your account and withdraw your balance.

Opening an account

You must be 18 or older, or older where local law requires it. Each person may hold one account, used only by them. Some countries are not accepted, and certain games may be unavailable in some places. When you sign up, give your real name, home address, date of birth, email, phone number and payment details, and keep them up to date. We carry out identity and age checks, and withdrawals stay pending until these checks are done.

Deposits and withdrawals

Use only payment methods that belong to you; company cards and business accounts are not accepted. Customer money is kept apart from company money in an accredited bank. No interest is paid on balances and credit is not offered. Before any withdrawal, each deposit must be wagered at least once. We pay out only to the method you deposited from. Card withdrawals go to Visa or Visa Electron, not Mastercard, and usually arrive in 3 to 5 working days. We may ask where your money comes from; you then have 28 days to send the information.

Bonus funds

Bonus money cannot be withdrawn directly. Depending on the offer, it may turn into real money once its conditions are met, as set out in the promotional terms.

Complaints

Talk to our support team through live chat first. We aim to answer within 10 days and may take a further 10 days if needed, letting you know by email. If you are still unhappy, you can take the matter to the MADRE dispute service free of charge, or to the Player Support Unit of the Malta Gaming Authority at [email protected].

Closing your account

You can close your account at any time through support. Breaking these terms can lead us to suspend or close an account, void winnings or cancel a withdrawal.